Refund and Returns Policy

REFUNDS & RETURNS POLICY

At nestart, we take pride in crafting lightweight paper earrings that are as unique and delicate as you are. Each pair is carefully handcrafted, and we want you to love your purchase. If there’s an issue, we’re here to help with a return policy that respects the handmade and delicate nature of our products.

Returns

Due to the delicate, handmade nature of our earrings, we offer returns under the following conditions:

✅ Damaged or defective items – If your earrings arrive damaged, please contact us within 7 days of delivery with photos, and we’ll gladly replace them.
✅ Wrong item received – If you received the wrong design, we’ll correct it at no additional cost.

🚫 For hygiene reasons, we cannot accept returns on earrings that have been worn or removed from their original packaging.

How to Initiate a Return

Email us at [email protected] with your order number, photos of the issue, and a brief explanation.
If eligible, we will provide return instructions or send a replacement.
Return shipping is on us if the mistake was ours! Otherwise, customers are responsible for return shipping costs.

Refunds

If a return is approved, we’ll issue a refund or replacement once we receive and inspect the item.
Refunds will be processed back to the original payment method within 5-7 business days.
Shipping fees are non-refundable unless the return is due to an error on our part.

Non-Returnable Items

❌ Worn or used earrings (for hygiene reasons).
❌ Custom or personalized orders (unless defective).
❌ Damage due to improper care (e.g., exposure to water or excessive force).

Contact Us

If you have any concerns about your order, don’t hesitate to reach out to our friendly support team at [contact email or phone number].